Privacy Policy
How we protect your personal data
Last updated: December 2025
Introduction
Coachena attaches great importance to the protection of your personal data. This privacy policy informs you about how we collect, use, and protect your information when you use our website coachena.lu.
Data Controller
The data controller is Coachena, located at Route de Luxembourg 55, L-4391 Pontpierre, Luxembourg.
Data Collected
We collect the following data:
- Identification data: name, surname, email address, phone number
- Browsing data: IP address, browser type, pages visited, visit duration
- Data related to your requests: sports goals, availability, coaching preferences
Processing Purposes
Your data is collected for the following purposes:
- Managing contact and appointment requests
- Personalizing our coaching services
- Sending marketing communications (with your consent)
- Improving our website and services
- Compliance with our legal obligations
Legal Basis
The processing of your data is based on: your consent, the performance of a contract, compliance with our legal obligations, or our legitimate interest.
Data Retention Period
Your personal data is kept for a period of 3 years from your last interaction with us, unless a longer legal retention obligation applies.
Your Rights
In accordance with GDPR, you have the following rights:
- Right of access to your personal data
- Right to rectification of your data
- Right to erasure (right to be forgotten)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
To exercise these rights, contact us at: contact@coachena.lu
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, modification, disclosure, or destruction.
Sharing with Third Parties
We do not sell your personal data. We may share it with service providers (hosting, analytics) who act on our behalf and according to our instructions.
Contact
For any questions regarding this privacy policy, contact us at contact@coachena.lu or by mail to: Coachena, Route de Luxembourg 55, L-4391 Pontpierre, Luxembourg.